FAQ

GENERAL INFORMATION

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What is Halcyon and How do I pronounce it?
[Hal-see-uh n] 
adjective. Also halcyonian, halcyonic
1. calm; peaceful; tranquil: halcyon weather
2. rich; wealthy; properous: halcyon times of peace
3. happy; joyful; carefree: halcyon days of youth
4. of or relating to the halcyon or kingfisher

How many rooms are there at Halcyon?
Halcyon has 154 total guest rooms and 10 suites.
 
Check in and Check out time
Check in is after 3pm and check out is at 12 Noon.
 
What do I need in order to check-in to Halcyon?
All guests checking into Halcyon will need a credit card and a valid ID.
 
Where do I check in?
You will check in at our Kitchen Counter. Here, guests are also able to grab a complimentary espresso drink or pour-over coffee in the morning, a glass of beer or wine in the evening, or simply sit back and relax.
 
Cancellation Policy
Must cancel by 3pm 2 days (48 hours) prior to arrival to avoid the fee of one night’s room and tax. 
 
I need to make a change to my reservation. Who should I contact?
If you made a reservation on a website other than the hotel website, you’ll need to contact the booking agent/website that you went through in order to make any changes. If you booked directly through Halyon’s website or made your reservation by calling the hotel, please contact a reservation’s agent at 844.442.5296.
 
Do you provide ADA-compliant accommodations?
Yes, we offer accessible rooms. To reserve an accessible room, please email reservations@halcyonhotelcherrycreek.com or 844.442.5296.
 
Does the hotel allow smoking?
Halcyon is a 100% non-smoking hotel. A $500 per night fee will be applied if smoking is detected.
 
Are pets allowed at the hotel?
Yes! Halcyon is a dog-friendly hotel. The hotel charges a $75 per night pet fee. Unfortunately your other furry friends will have to stay home, as we currently only allow dogs up to 60 pounds. These restrictions do not apply to service animals.
 
Donation Requests
Halcyon is proud to support the Denver community. To request a donation please contact info@halcyonhotelcherrycreek.com

HOTEL AMENITIES

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What is the Destination Amenity Fee?
The Destination Amenity Fee is $30 per night and includes a unique selection of experiences to enhance your stay. From our Kitchen Counter offering beverages and snacks, to the Gear Garage stocked full of adventure items, to the rooftop pool deck where guests can soak up the 300 days of Colorado sunshine, Halcyon’s Destination Amenities will make you feel at home while on the road.
 
What is the Gear Garage?
The Gear Garage at Halcyon is a unique amenity helping our guests make the most of their time in the Mile High City. It is complimentary for guests, and includes Vespas, E-bikes, cruiser bikes, longboards, cameras, GoPro video cameras, and more. For a full list of items available for rental from the Gear Garage, please click here.
 
What are the hours of operations for the pool? Where is it located?
Our pool is located on the roof of the hotel with stunning views of Downtown Denver and The Mountains. The pool is open year-round from 8am to 8pm.
 
Do you have a hotel spa or in-room spa services?
We have partnered with Spa VITAL at Pura Vida, just a few short blocks away. For a full list of their services please visit www.spavitalpv.com.
 
Do you have a fitness center?
Halcyon’s 24-hour access fitness center is located on the lower level of the hotel (Level P1). We’ve also partnered with Pura Vida, where total wellness is the focus, offering four floors of the finest cardio and strength equipment and classes in a luxurious and inviting environment. See a Halcyon host for a complimentary fitness pass.
 
Dry Cleaning / Laundry
Same-day dry cleaning is available for all items dropped off by 9am.

TRANSPORTATION AND PARKING

What is Halcyon’s address?
245 Columbine Street
Denver, CO 80206
 
How do I get to the hotel?
Please visit our Transportation page for directions to the hotel from Denver International Airport.
 
Is parking available at the hotel?
We provide valet parking available at the hotel front entrance, which is located at 245 Columbine Street between 2nd and 3rd Avenue. Overnight parking is $45 per vehicle with in and out privileges.
 
Do you have a house car?
Halcyon’s courtesy Range Rover is available for guest use within the neighborhood on a first-come-first-served basis. The courtesy car is available between 7am and 10pm. 

Are there other options for transportation?
We recommend Maven, an upscale car share service with vehicles available via the Maven's easy-to-use app.  

What airports serve the Denver market?
Denver International Airport (DEN) is the 5th busiest airport in the United States serving more than 50 million passengers annually and is located 25 miles from Halcyon.  Centennial Airport is one of the busiest general aviation airports in the country with an average of nearly 900 operations per day, and is located just 14 miles from Cherry Creek.  

THE NEIGHBORHOOD, CHERRY CREEK NORTH

What is Cherry Creek?
Cherry Creek is a walkable neighborhood near downtown Denver, and offers visitors world-renowned dining options, ultra-chic shopping, and a variety of galleries. Guests will also find the Cherry Creek Shopping Center with over 160 specialty stores and restaurants. 

Is there a great indoor shopping center in Denver?
Yes! In fact, Denver's Cherry Creek Shopping Center is one of the most recognized indoor shopping centers in the country and located just blocks from Halcyon.  This isn't your grandmother's shopping mall. With more than 160 upscale stores including Nordstrom, Neiman Marcus, Tiffany & Co., Burberry and Louis Vuitton, you're sure to find the perfect gift.  

What about an amazing outdoor shopping experience? 
Denver's Cherry Creek has been called the "Rodeo Drive of the Rockies" and for good reason.  Halcyon sits within Cherry Creek North, which is comprised of 16 walkable blocks and features more than 600 retailers, restaurants, bars, art galleries, spas, salons and jewelers.  

DINING

Does Halcyon provide room service?
Yes, Halcyon provides room service daily from 6am to 10pm.
 
Does the hotel offer any dining options?
Halcyon has partnered with Denver’s best restaurants: Departure Restaurant + Lounge, Departure Elevated and Quality Italian.
 
What kind of food does Departure Restaurant + Lounge serve?
Escape on a global dining adventure at Departure – Denver’s modern Asian kitchen.

Asian culture is synonymous with soothing balance and intricate details, as well as fiery flavors and high-energy. Departure embraces this culture wholeheartedly with a space as daring yet harmonious as its cuisine. Emerge into the sexy and unexpected interiors that take you into flight on a memorable and ever-changing destination.

Please call 720.772.5020 for reservations.
 
Lunch Mon-Fri 11a-3p
Brunch Sat-Sun 8a-2p
Dinner Sun-Thu 5p-10p
Dinner Fri-Sat 5p-11p
 
Is there a rooftop bar?
Yes, Departure Elevated. Take flight at Denver’s Departure Elevated — an inspired rooftop escape, curiously imagined for those seeking a new perspective.

Departure Elevated is the destination in Denver for memorable relaxing afternoons or high energy indulgent night life. Savor modern Asian bites, from the roaming dim sum carts highlighting handmade dumplings, kushiyaki grilled meat and seafood, as well as consciously sourced sushi hand rolls. Complementing the sexy lounge and culinary creativity, Departure Elevated bar showcases a wide array of globally inspired cocktails with classic influences combined with market driven seasonality, Japanese whiskeys, sakes and an expansive spirits list.

Mon-Thu 4p-11p
Fri 4p-Close
Sat-Sun 11a-Close

Please call 720.772.5030 for more information.
 
What kind of food does Quality Italian serve?
Quality Italian’s menu features classic Italian-American flavor combinations, creatively updated. Menu favorites include fresh and bright crudos, appetizers like Sausage & Pepper Garlic Toast, and a large selection of Prime, dry aged steaks, including Tomahawk Ribsteak and Bone-in Sirloin. Other entrée options include Lamb Chops Scottadito, Berkshire Pork Chop with Cherry Saba & Crispy Sage, and the popular Chicken Parm-Pizza for Two. Seafood is also well represented: Blackened Swordfish Cioppino and Fresh Maine Lobster Diavolo-Vodka.  In true steakhouse style, a wide variety of side dishes complement the meal, like Creamed Kale Carbonara, Corn Crème Brulee, Spaghetti Squash Aglio-Olio, and Brussels Sprouts Calabrese.

Please call 303.532.8888 for reservations.
 
Lunch Mon-Fri 11:30a-2:30p
Midday menu available 2:30p-5p
Brunch Sat-Sun 10:30a-2:30p
Dinner Sun-Thu 5p-10p
Dinner Fri-Sat 5p-11p